I always believe that 'cheap' also comes with a 'cost'
Dear Alex and Mark,
For the last one month I've been meaning to write to you guys for your excellent work in managing and then in selling my property.
Over the years, I've had to (rather compelled to) deal with quite a few realestate agents, mostly in the Strathfield area. But my perception about realestate agents has changed ever since I started dealing with you guys - easily the most professional I've ever dealt with.
As a managing agent of my rental apartment, you have made my life totally hassle free. Right from the day I decided to rent out my property and called Alex to inspect it, to the day I received my final rental statement after I sold the property, it was as smooth and professional as anyone can think of. I was always kept up-to-date with what was happening and the funds had always hit my account promptly every month.
I did not even think of anyone else at all when I decided to sell my property in May. In fact I did not even consider a cheaper option put forward through a friend of mine since I had the trust in you guys. I always believe that 'cheap' also comes with a 'cost'. To tell you the truth, I was very surprised when I got a call saying that there is an offer after just one open house and that too at a price which I had in mind. My colleagues and friends who have seen the apartment told me that were not surprised with it since your listing on the websites were one of the best they've come across. Once again right from the day I decided to sell it, it was a thoroughly professional job.
If I think of using or recommending an agent anywhere in Sydney anytime, I now need not have to think twice at all.
I wish you the best and I am quite sure it will not be long before I hear that your are the biggest agent in the area as well (you are already the best and the most 'exclusive' one !).
Thanks once again.
Recommended by Another AgentExclusive Real Estate was recommended to us by another agent to manage our unit. When it came time to sell, the managers and staff offered us professional and courteous service from the moment the unit was listed until it was sold only a few weeks later.
Photos of our property were posted on the internet which showed all of the qualities of the unit. Sales enquiries were followed through diligently and we were regularly informed about progress. The agents actively pursued buyers to achieve a quick result.
We 've appreciated the excellent level of service presented to us and would thoroughly recommend Exclusive Real Estate to anyone wishing to sell their property.
Persistence, Determination and Conscientiousness is Unparalleled
Just wanted to say thanks for all of your help with the sale of our property in Homebush West. As a young couple with a new addition to the family necessitating a slight step back out of the property market for the time being, we were faced with a great predicament in attempting to get some form of value out of our investment in the biggest recession we have seen in our lives.
The persistence, determination and conscientiousness of all of the team at Exclusive was, throughout the whole process, unparalleled and we believe this made the difference in the result that we arrived at in the end. Your own help in liaising with the other side of the transaction and indeed running around with contracts on the day of execution was integral to getting this across the line. I don't think we have ever seen the same level of communication, follow-up and advice in writing from any professional service we have been provided, much less from a real estate agent!
Thanks again for all of your help.
JP & Yoshi
Our Experience Was Very UnstressfulWe are very happy with our experince with Exclusive Real Estate.
We met with a number of real estate agents but in the end, we chose Exclusive because Exclusive gave us the level of support that we were looking for.
Exclusive made our sales experience very unstressful. Our agent spent the time with us to explain the whole sales process and was always available when we had any questions. Mark put us at ease at a time when we were feeling nervous and unsure.
We had confidence in our agent to meet our sales price and not only did they meet it, but they exceeded it.
If results and a personal approach to selling is what you are looking for, then Exclusive are the agents for you.
At Exclusive, they don't treat you like a number but more like a valued customer.
I would highly recommend Exclusive Real Estate to any prospective sellers.
Alex and Karen Metierre
Ph 0414 568 539
Exceptional CommunicationDear Mark,
RE: Sale of 59 Wilga Street, Concord West.
Our family entrusted Mark and his team in the sale of our family home. The decision to place our house on the market was a particularly difficult one emotionally, and it was important to ensure we chose the right agent whom we felt were honest, professional and knowledgeable, and of course achieve the best possible sale price.
From the beginning Mark was upfront with everything and his communication throughout the process was exceptional.
Mark was always available and was honest in his feedback and ongoing dealings with us.
As such, as a seller or buyer we would have absolutely no hesitation in recommending Mark and his sales team at Exclusive Real Estate, and wish them all the very best for the future.
On behalf of the Astonitis Family
Excellent Customer ServiceHi Mark,
Henley Rd is going great, finally finished moving/painting/cleaning last Saturday, it's been a average few weeks completing the above.
I just wanted to say to you Mark & Andrew and even your PA Sharon every dealing i have had, has been a pleasurable experience.
There is not many times in todays society where you can say that you have been served excellent customer service, but in every dealings i have had with Exclusive, you have given me that exactly, Exclusive service. It makes my life easier and i hope your's as well, you have gone out of your way during the "Hunting Period" for myself and Aga appreciate it.
I can guarantee Mark, that with the excellent customer service received, there will definately be repeat custom, word of mouth will definately happen and when i either win lotto or have 7 more children i will come to you for a bargain basement 3 bedroom apartment/house in coogee!!
You Were Highly RecommendedDear Andrew
I was very satisfied with your sale of my property at 6/253 Concord Rd. Concord West. It went up for sale just before xmas and sold 2 days before xmas. I couldn’t believe how quickly you managed to sell it especially as it was in its original condition 44yrs old. The price was great too.
Dealing with you was a great pleasure, you were always available. I appreciated you calling me regularly explaining what was happening. Also I felt I could trust you.
You came highly recommended to me. At first I wanted to use a larger agency but now realise how personal, caring and professional you are at Exclusive Real Estate.
All the best, you deserve it.
Our Heartfelt Thanks for the Excellent Result
It is our pleasure to deal with Exclusive Real Estate once again. Our heartfelt thanks for the excellent result your office attained in selling our property.
We were highly impressed with the efficient manner and quick sale process. You wasted no time in securing a buyer and kept us informed throughout the process and even at such a great distance! Selling a home whilst one is overseas could have been a most difficult task but when one is dealing with an exceptional organisation with high business ethics and great skill, a professional who takes the difficulties out of the equation, the results are amazing and speak for themselves.
In all the dealings, your advice had a very personal touch, which we really appreciated. Above all during the entire processes you showed passion as if you were managing your own property. We are overwhelmed by your care and commitment.
We have noted your in-depth knowledge about the market and property value and felt assured that our interests were being looked after by the best in the real estate business, the most exclusive!. You use all your business acumen to either secure property at a reasonable price or sell property at a good price, but always keeping your customers interests foremost.
Thank you once again for all your help over the last several years. If we do have the opportunity to buy another property in the future, we will have no hesitation in returning to use your friendly & professional services.
$100,000 Over the ReserveDear Andrew,
SALE OF NORTH STREET, LEICHHARDT
My wife and I would like to let you know that before we engaged you to sell our family home. We went to the biggest Real Estate offices in Leichhardt and Annandale to see what they could offer us in terms of marketing, commission and commitment.
In the past we have sold properties through other Real Estates.
Our first meeting we had with you, Mark and Alex, you gave a price guide of what you thought we would be able to sell the property at. A price guide that we are very happy with, We appreciate how sincere and honest you were with us and could understand how delicate this sale was, being a Deceased Estate.
Throughout the whole sales process Andrew and his team could not do enough for us. We had many pre-auctions offers in which we considered. Andrew said “Trust me you will get a better sale price on the auction day.”
The sale price on auction day went above our reserve price by close to $100,000.00.
My wife and I believe that the sale price was achieved because we trusted and had faith in Andrew and his team.
I would also like to thank you Andrew, very much for the countless hours spent counseling me. As you know we wanted to keep the property in the family for many generations.
Please don’t hesitate to give our contact details to anyone who wants to ask us anything at all about how our experience was with dealing with Exclusive Real Estate.
Graham & Shiranee
WOW!!! Talk about Efficiency!
"wow!!! talk about efficiency! i honestly thought, with the GFC that our property would be on the market for weeks and weeks if not months and that we wouldn't get our asking price but mark sold our property within the first week!
Not only that, but thousands more than our asking price! Mark called me constantly to give me updates and was always there ready to answer any of my questions and offer invaluable advice.
We thank him and his staff for making this process so unbelievable easy for us. we will definitely be using him in the future."
Kylie, Nathan & Ashley Chow
Integrity and Professionalism
To Whom it may concern,
RE: Purchase of Wilga Street, Concord West, 2138
Sally and I recently purchased the abovenamed property listed by Exclusive Real Estate.
We had been researching property in the area for close to 6 months, when we came across Wilga Street. Mark and his team were very hospitable upon initial viewings of the house and were also quick to follow up to inquire if we had genuine interest in the property.
They provided information on the property promptly and professionally and the sale price of the property was in the end very close to the guide price provided by Mark. Because of this fact all buyers knew whether they had a chance of securing the property or not.
In my property search over the last six months, I found that most estate agents guided as much as $100,000 less than the final sale price – creating false hope. This was certainly not the case with Exclusive.
During the period after buying and before settlement, Mark and his team went out of their way to arrange additional viewings of the property. This enabled us to start ordering doors and blinds to make our house the home we envisaged.
At all times the team displayed integrity and professionalism and I would have no hesitation in doing business with the team again.
Jason & Sally-Ann Burriss
Professional, Dynamic and Trustworthy
Thanks Andrew and his professional and friendly staff who were efficient and honest at all times.
I was extremely impressed with such a fast sale and would definitely be telling everyone about exclusive if they ever need a real estate agent.
From the first phone call I was confident that I had made the right decision to use exclusive and the results speak for themselves...
Andrew, i wasnt expecting to sell my unit as fast as what I did and I am extremely happy with the outcome. You and your team went above and beyond.
Thanks once again... its very rare to meet such a professional, dynamic and trustworthy real estate agent who i hope i will have the pleasure of using again if i ever decide to buy/sell.
Your Integrity Did Not Go Unnoticed
Letter Of Appreciation
My wife and I are stoked with the purchase of the above property. We are very pleased with the way you handled this very stressful ordeal of trying to purchase a house in this current climate. Your professionalism and integrity was of a high standard and did not go unnoticed.
We appreciate the fact that it was a long settlement (3 months) and strongly believe that your involvement has made it a smooth and effortless sale.
I have no hesitation in recommending Exclusive Real Estate to other people as I am very confident that the service provided by you and your office will be of high calibre.
We thank you of your efforts, honesty and more importantly your patience in answering our many questions.
Well done again to you and Exclusive Real Estate and look forward to doing business with you in the future.
Robert & Lena
Professional Manner, Expansive Knowledge and Experience
As a first time vendor I am pleased to say my experience with Exclusive Real Estate has been reached beyond my expectation.
After having researched and interviewed a number of real estate agents in the area, Mark Callil from Exclusive Real Estate took the cake
Together with a professional manner, expansive knowledge and experience, I found Exclusive Real Estate to be keeping up with modern trends within the real estate sector.
Thank you Mark Callil, Andrew Bova and Simon Richards for the smooth sale of my property and all the best with future endeavours.
Beyond the Call Of Duty
"I'd use the words outstanding, professional and extremely hard working to describe the service we received from Exclusive RE. Mark and his team went beyond the call of duty and it didn't matter what time of day it was. If there is a potential buyer then the Exclusive team will do whatever it takes to get that buyer through the property. I unreservedly recommend Exclusive RE to anyone who wants their property sold quickly- ours sold in 6 days".
After Many Bad Experiences
After many bad experiences with real estate agencies, my confidence with them was poor.
However, from the minute I first spoke with Alex, I found him to be a breath of fresh air. He was friendly, professional and impressively fast and efficient finding the perfect tenant for our unit when other agencies couldn't. He stepped up and got the job done with ease.
It is so nice that I don't have to worry about paying the bills or dealing with tradesmen as I know Alex has it covered.
His property management skills have proven to be exceptionally high and I would look no further than Exclusive Real Estate.
Finally I have someone I can rely on.
Always A Pleasure!
It is always a pleasure to ring your office, and hear your Receptionist answer the phone.
Her manner is always happy and cheery, and her phone manner is always positive.
I've never met her, but as the first person that clients would hear when they ring your office, she would surely be an asset for your business.
So my commendation to her from another agent, who understands that a voice and an attitude can be heard over the phone, and this can capture a client to commit to business.
Good luck on your endeavors
Mary G Famularo
The effort you have shown today is both overwhelming and gratifying.
From our meeting this morning when you went to the trouble of getting us into view the property even after the inspection had officially finished until now at 5.15pm when I have rung to explain the dilemma we are in, you have been supportive and shown true understanding for our situation.
Your maturity and realistic thinking far exceed your years. For that I am very appreciative and have no doubt that you will continue to provide a very high standard of professionalism and maintain those refreshing ethics that you have developed so early in your career.
The majority of people in your field would do well to take a leaf out of your book. Keep up that great service and landlords and tenants alike will be in good hands for many years to come!!!
I wish you well for the future, even though I am certain that you will succeed regardless.
Fabulous Support & Service
We would like to take this opportunity to express our sincere gratitude for Melissa's fabulous support for helping us to find a place to call home, away from home. Having to relocate interstate with a house full of furniture, two dogs and 2 cars is nothing but a nightmare. When we found ourselves in this situation, we knew our chance of finding a nice modern place in Sydney was slim. We drove all the way to Sydney from Melbourne one weekend in a hope to find somewhere to rent, but as soon as we mention 2 dogs, many real estate agents ended the conversation with just two words, 'definitely not'.
However when we explained our situation of having to find a place in a day, Melissa kindly went through all her properties to see if anything was suitable for us. She even made herself available for an immediate inspection and we fell in love with 15 Seymour Street Drummoyne.
So close to water and the city, it was truly Sydney style of living. Tri-level townhouse with double underground secure parking meant just the right house for us, while a decent size backyard was exactly what our lovely dogs needed to start up a new life in Sydney.
Throughout our tenancy, Melissa was always available for us and very responsive to our requests. It made such a difference to have a kind, passionate and caring agent looking after the property to avoid any hassle.
We truly enjoyed staying at the property and it has been wonderful to have you as our Property Manager. Thank you so much for your wonderful hard work and we hope to keep in touch.
Dr Akiko Ono
Tireless EffortsDear Ricky
We would just like to say thank you for your tireless efforts to lease our property over the past week. We would just like to let you know how impressed Victor and myself have been with the very professional service you provided.
We have been impressed with and appreciative of your punctuality and constant feedback regarding prospective tenants and their various responses to the property.
We appreciate your recommendation regarding different prospective tenants and your negotiations and solution regarding the installation of a dishwasher.
Thank you for promptly securing tenants for us and we look forward to continuing business with you.
Thank you also for the gifts you presented earlier this evening.
Victor Carnuccio and Louise Symonds
We can’t wait to enjoy our new homeRe: Purchase of Catlestead Street, Concord West.
In the market for some 5-6 months we finally found the home we had been looking for through Exclusive Real Estate.
There was a vast amount of interest in the property and naturally with this comes much pressure and anticipation from all involved. Mark and his team handled this with calmness and professionalism. Buying this wonderful home through Exclusive Real Estate was a truly unique experience. They organised an intimate pre-opening for neighbours and prospective buyers. They had wine and nibbles. It was a wonderful and relaxed environment to have a really good look at the home, with Mark and his team close at hand to provide information and advice.
During our many months of viewing properties we have interacted with many real estate agents and we can genuinely say that Mark and the rest of the team at Exclusive Real Estate were very professional and knowledgeable. In the end we have a great house and the Vendors were very satisfied with the price. The best thing was that nothing was too much trouble. Mark was always available. His communication throughout the process was exceptional. As a seller or buyer we would highly recommend Mark and the team at Exclusive Real Estate.
Thanks for everything; we can’t wait to enjoy our new home.
Rick and Nicole.
Mark Really ListenedTo Whom it May Concern:
Re: Purchase of Unit 27/38 Marlborough Road Homebush West
Where do I begin…
I first met Mark from Exclusive Real Estate while looking for an investment property. Even though the property I was viewing at the time didn’t turn out to be the one for me, Mark asked me at the time what I was looking for and took a note of my requirements.
Having no luck looking myself and wondering if I would ever find a suitable property, I received a call from Mark with a “great opportunity” a property he thought would be perfect for me. I thought “ok I’ll have a look”. Well all I can say is that Mark found the right property for me, when we spoke he had really listened. He also help to negotiate a price where both the vendor and myself were happy.
As I was new to the “buying for investment” experience, Mark really 'held my hand' through the whole process and he was always available to answer any question I had, no matter how trivial. He was always happy to provide any assistance I required.
On top of finding the property and helping me to secure its purchase the Team from Exclusive Real Estate have now leased the property for me, all within a few days of giving them the job to do so. I feel confident that my rental property is in good hands.
I can honestly say that dealing with the Team at Exclusive Real Estate has been a fun, fantastic, no hassles, no fuss and completely professional experience.
Finally, I have no hesitation in recommending Mark and the Team from Exclusive Real Estate because…I let them do their job, they did it well and I am not disappointed…
Thank you for everything.
I'll refer friends and family in the futureDear Exclusive Real Estate,
I have expressed an interest in the property market for the past 12-18 months and have had no success until recently when your company assisted me in finding my first home.
I would like to take this opportunity to express my appreciation and congratulations on the professionalism shown by your staff and the company as a whole. The quality of customer service provided by Mark and the team has been a level above all other real estate agents/companies I have had dealings with and I would not hesitate to both use your company and refer friends and family in the future.
In today’s current market I believe that what sets you apart from other businesses is the way you deal with your customers and the level that you provide. Exclusive Real Estate has gone above and beyond to make the whole process seem simple and I would like to take this opportunity to thank the whole team and I look forward to future dealings with your company.
Responsive Professional and Interested
4/113-117 Arthur Street, Strathfield.
We contacted Exclusive Real Estate by chance after noticing the fast sale of a property in our neighbourhood.
Right from the start Exclusive were responsive, professional and interested in helping us sell our property, and this made things much easier and enjoyful for us. To have the property sold not more than 48 hours after officially being listed for sale was something we didn’t expect and we couldn’t be happier!
Our family was able to make plans to move and pick a new house much quicker than expected. We are sure that without Exclusive Real Estate it would not have been an easy and positive experience that it was.
Thanks so much Mark and the Exclusive Real Estate Team.
Compassion and Understanding
Thank you for your professionalism and efficient handling of the sale of 35 Kuppa Rd, Ryde.
My first contact with Exclusive Real Estate was with Alex when I appointed him the managing agent for the same property on behalf of my mother. As I was completely satisfied from the service he had provided over the last 8 months I included Exclusive Real Estate along with two other agents in our consideration for appointing a selling agent.
From the beginning the difference between Exclusive and other agents was that you listened to our needs and addressed our unique situation with compassion and understanding. There was continual analysis and feedback on the potential buyers and quick action when it became necessary to change strategy.
I was particularly impressed with the time and effort put into the sales of our property to the point that we felt we were working partnership towards an end goal. Most impressive was the speed and efficacy that was displayed to keep and nurture the hot contenders.
I would not hesitate to recommend Exclusive Real Estate for property management and/or sales because they are a strong enthusiastic team with a deep understanding of the needs of vendors and buyers. The level of service provided by both arms of the business was excellent as was the repor which made the whole experience very pleasant indeed.
Congratulations to the Exclusive Real Estate Team for pursuing and achieving excellent service levels and results
The Greatest Professionalism
BUILDING RELATIONSHIPS IN REAL ESTATE
TO WHOM IT MAY CONCERN:
We appointed Mark and the Exclusive Real Estate team on behalf of our client for a mortgagee in possession sale.
We found that Mark coordinated the sale successfully and with the greatest professionalism. His communication was excellent; keeping us informed every step of the way.
We would have no hesitation in recommending Mark Callil and his team to any propective client.
Please feel free to contact our office should you wish to discuss this further.
Thanks for your time
PROPERTY ONLINE PTY LTD
Expressing our Gratitude
We are writing to express our gratitude to you and the way you have handled the sale of our unit in Homebush West.
We originally decided to sell our place with you because of the fantastic feedback we heard from others and clear results of your work in similar properties around the area. We were even more pleasantly surprised by how you dealt with us. You are extremely professional, punctual, paitent, speak with knowledge and honesty.
Within a week of our initial appointment, the property was sold for a price higher than we expected, all without even the need for advertisement.
Our overall experience with you is extremely positive and the result speaks a thousand words. We would not hesitate to not only recommend you to our family and friends but to also use your services in the future.
We look forward to doing business with you and your team again.
Sony & Dalal Lim
A Mile ahead of the Competition!
"We have bought and sold many properties and had dealings with many real estate agencies, and I can honestly say that Exclusive real estate is a mile ahead of the competition.
From the first meet and greet, Andrew Bova and his team have been professional, courteous, reliable and honest with us when it came to selling our property. They gave us a realistic valuation for our property and in the end they achieved a far greater result than we expected in the slowing market.
We want to say a big thank you to Andrew and the rest of the team at Exclusive for making a stressful experience quite enjoyable."
Bevan and Dominique Walker
A Wonderful Experience!
I just write to express that it’s been a wonderful experience to do business with you.
I’m very impressed with the services you’ve provided from the beginning until the settlement day.
Thank you for your professional advice & activities along the way.
Also credit to your entire team with all the amazing update & attention whenever there were matters to be addressed.
I have no hesitation in recommending you & your agency to my circle of relatives, friends & clients.
Keep up the good work & thanks again!
He Didn't Pressure Me During The Process
" I went with Exclusive because when I bought my property their agent Alex Agoratsios was so trustworthy and honest, that I never forgot that experience Alex is a trusted advisor and he will do all my property dealings in the future. Alex did a great job...and best of all I liked the fact that he didn't pressure me during the process. Thanks for a great smooth & honest experience"
When I get Great Personal Service
I understand that you are in a contract, but perhaps you have other clients who deserve great service in the Rhodes area.
When I get great personal service I usually like to pass on the message to others who could benefit from the same.
I now have a tenant in my property - less than a week after settlement.
Please have a chat with the Principal, Andrew, if you believe it appropriate for your own case or your clients.
One of the Most Professional
Dear Mr Bova,
I wanted to write and commed your employee Ricky Pignetti. He conducted an open house for a rental property in Epping which we are signing a lease for.
He would have to be one of the most professional Property Managers I have dealt with. The efficiency and speed with which he conducted the whole process was exemplary. His personality is one that will be a great aasset to him and you in your field of business.
I look forward to dealing with him and have every confidence in future dealings with your company.
Feelings Of Satisfaction
To Whom It May Concern:
This is a letter to inform our feelings of satisfaction with the level of customer service we have experienced from both Andrew and Mark from Exclusive Real estate.
We had first come in contact with Exclusive real estate approximately 4 weeks ago, looking for rental properties within our standard of living and budget. Although they had no properties to show at the time, they have kept in contact and updated us with potential properties for lease since. We have appreciated this gesture as we have left our details with at least 10 different real estate offices in the local area with no return phone call.
I (Richard) myself have 5 years experience in the Real estate industry working in residential and commercial management. Within this time, dealing with other agents I have found it very hard to referee another office but in this case I have no hesitations in highly recommending to family, friends or anyone that needs the real estate services.
We have found Exclusive Real Estate customer service skills were extremely professional and have exceeded our expectations and will look forward to building a close working relationship with the agency in the future.
To the Manager
We are writing to express our sincere appreciation to your employee Ricky Pignetti who has displayed his professionalism, honesty and assistance from the inspection of the unit we are currently renting to signing up of the lease agreement.
Ricky he is truly a great asset to your team.
Sincerely, Mark & Jennifer Cruz
Your Agency Really Is Different!
Thanks for the email and all your help. We finally bought a property last week through another agent.
Your agency really is different to all the agencies in the Concord Area (and I know all of them by now). Wishing you all the best in the future.
Prompt and Professional
Thanks Alex for your prompt and professional manners in which you conduct your business.
Hope your business prospers and grows successfully.
I have been incredibly surprised by your efficient and professional manner over the past 2 weeks. Your team has always been in regular contact with me and in this case, produced the result we have been looking for. If this is an indication of the level of service we will be receiving for the next few years, we can't wait.
All the best and keep up the sensational work.